Legal Access Depends On Local Law
Our Legal position starts with jurisdiction: account access and eligibility depends on local law, and our services are intended only where local law permits. Before account access, you provide the requested account details and complete the phone verification step shown on the account path. Wallet activity
-
1
may require a matching account name or additional checks, including when using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may pause a transaction while checking identity, payment ownership, unusual access or an incomplete account detail. These checks protect the accuracy of our
-
2
records and help us respond to a valid policy request. If a local rule changes your eligibility, we will apply that rule to the relevant account action rather than suggesting a different route around it.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.